To obtain a refund on a product that was delivered to you by online download, you must adhere to the following guidelines.
All returns for downloaded software must be pre-authorized by Devseller as described below.
Your right to obtain a refund for downloaded software lasts only for a limited time.
Your request for a refund on a transaction number must be made to Devseller Within 10 days of the date Devseller made the software available to you for download (the “Purchase Date”) or sent your the License Key, and Devseller must receive, at its offices, your fully completed and signed Letter of Destruction (“Affidavit”) within 15 days of the Purchase Date.
No refund will be made until the Affidavit has been received by Devseller and if the time requirements described above are not met. Devseller is not responsible for lost or misdirected mail, delays for downloading, or other communication system delays.
Products not purchased directly from Devseller must be returned to the place of purchase (Web store, etc.) and are subject to the return policies of the place of purchase.
If a CD version of the software was purchased it must be returned in original resalable condition including hardware lock, packaging, documentation, warranty cards, manuals, and accessories as a part of this return process. CDs and hardware locks that are not returned in original condition will be charged a restocking fee. The freight charges for sending back the CD version will be borne by you.
To receive a refund for downloaded software purchases from Devseller , you must obtain from Devseller a Letter of Destruction (described below), and complete and return the Affidavit to Devseller along with the manual and CD if the Download Kit was purchased. No credit will be issued for incomplete or Devseller component returns. You must also destroy all copies of the software you may have made or stored in any place, as well as uninstall the software from any computers owned or controlled by you where you have installed the software. Once you have returned the Letter of Destruction to Devseller (and the Download Kit, if applicable), all licenses you may have to use the software will be immediately terminated, and any further use of the software will be an infringement of copyrights as well as other intellectual property rights.
All Letters of Destruction must have a Return Authorization Number (RAN #) issued by SISL clearly displayed on the form. To receive an RAN number, contact Devseller at orders@Devseller.com.
You must provide sufficient information for Devseller to be able to identify your transaction, such as the Devseller order number and/or invoice number and/or date of transaction given to you when the download was ordered. If Devseller is able to identify your order, and the request is made within the time frame discussed above, you will be given an RAN number as well as a copy of the Letter of Destruction ready for completion and return to Devseller .
You must fill out all required information on the Letter of Destruction, sign and date the Affidavit, and return it to Devseller as instructed on the form. When Devseller receives your properly completed and signed Letter of Destruction (and Download Kit, if applicable) within the time frame discussed above, Devseller Software will provide a refund to you of the amount you paid for the software plus refund any appropriate taxes charged with that order. Devseller will not refund any shipping and handling charges that may have been charged to you. Refunds will be made in the same manner as you purchased the product. If you purchased by check, Devseller will send you a check, so please be sure we have your mailing address. If you purchased by credit card, your credit card account will be credited. If you purchased by company purchase order, your account will be credited. Unless otherwise indicated Devseller will only refund the purchase price.
If, Devseller Technical Support Team fails to help the client to fix the issues.
Please allow 28 days for the refund to be processed.